Returns & Refunds Policy
At Gamekeepers, we take pride in the quality of our premium meats and gourmet products. Due to the perishable nature of our inventory, we offer replacements or refunds for items that arrive damaged or do not meet our rigorous freshness standards.
Inspect Your Order
Please check your delivery immediately upon arrival to ensure all perishable items are in perfect condition and the temperature is maintained.
Contact Support
If there is an issue with your order, notify our customer service team within 24 hours of delivery by providing your order number and photos of the product.
Verification Process
Our quality control team will review your claim and photos to determine if a refund or a replacement is the appropriate course of action.
Resolution
Once approved, we will either ship out a fresh replacement at no extra cost or issue a full refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing